David Van Hagen offers a fast, safe and reliable delivery service within the UK and around the world. We work with a number of different carriers to ensure your order arrives as quickly and safely as possible.
Please note that all orders take a minimum of 1 business day to dispatch.
Standard Delivery in the UK
All orders are subject to a low-cost £2.95 delivery charge per order under £20 and £1.95 per order between £20-£50. We offer free delivery on all orders over £50 being delivered in the United Kingdom. The estimated delivery time for this service is 2 to 4 working days.
Express Delivery in the UK
We offer express delivery for orders to the UK at a low-cost £3.50 delivery charge per order under £20 and £2.95 per order between £20-£50 and £1.95 on all orders over £50 being delivered in the United Kingdom. The estimated delivery time for this service is 1 to 2 working days.
Next Day Delivery in the UK
We also offer next day delivery for orders to the UK at a cost of £6.95.
Delivery is on the next working day (e.g. Monday to Friday). Orders placed on a non-working day will be despatched on the next working day for delivery the following day.
Orders must be placed prior to 3PM UK(Mon-Thurs) & 12PM UK(Fri). Excl. public holidays for delivery on the next working day. For next day delivery a signature from an adult is required; therefore delivery to PO box addresses is not possible.
We use a fast service to deliver to many worldwide locations. The estimated shipping times are as follows:
Western Europe: 3-5 working days
Eastern Europe: 4-6 working days
USA / Canada: 5-7 working days
Australia: Standard 7 - 10 working days / Economy 15 - 20 working days.
Rest of the World: 7-10 working days
International Shipping Costs
Overseas shipping costs are a flat rate £6.95 per order except for Australia.
Australia: Standard - £9.95 / Economy - £6.95
Express shipping costs are a flat rate £29.95 per order for all countries except Australia which is £64.95 per order . Please contact us on shipping times, most countries are between 2-4 working days.
International Delivery Locations
We ship internationally to the following locations.
United Kingdom, United States (Excluding New Jersey), Australia, Bulgaria, Croatia, Czechia, Gibraltar, Guernsey, Hungary, Iceland, India, Isle of Man, Israel, Jersey, Romania, United Arab Emirates, Andorra, Austria, Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Monaco, Portugal, Slovakia, Slovenia, Vatican City, Belgium, Canada, China, Denmark, Germany, Hong Kong SAR, Ireland, Italy, Japan, Netherlands, New Zealand, Poland, Spain, Sweden
All of the items sold by David Van Hagen are guaranteed to be authentic, in new condition and inspected by careful quality control. In addition we offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will exchange them or give you a full refund for the items, provided that you return them to us in their original condition and packaging, unused/unworn and unwashed, with all labels intact.
14-day money back guarantee on all purchases
David Van Hagen offer an 14 day refund period. All returns must be raised via the returns request form below within 14 days of receiving your order.
Please select your country/region below to see full information on returns and refunds. All returns must use returns request form below.
Return fee: £2.50
Returns are normally delivered to us within 4 working days after sending and then refunds processed within 1 - 3 working days. Refunds are only processed when the return arrives at the warehouse.
When returning the goods a full refund, including the cost of outgoing postage will be refunded.
*The returns request form below must be used and postage via our method will be emailed to you once approved. (If you paid for the order by credit/ debit card, Paypal or Apple pay, any charges will be deducted from your refund.)
If this method is not used we will not refund any postage costs you pay.
Pre Paid Returns Label: $7 or Customer returns at own cost.
*The returns request form below must be used and postage via our method will be emailed to you once approved. ($7 return fee payment is made when generating returns label.)
Return fee: Customer returns at own cost.
Returns are normally delivered to us within 7 - 10 working days after sending and refunds processed within 1 - 3 working days. Refunds are only processed when the return arrives at the warehouse.
*The returns request form below must be used.
Refunds/Returns on Specific Goods
For reasons of health and hygiene, we cannot offer refunds on grooming products or pierced jewellery. Underwear, tights and stockings may only be returned if the hygiene seal has not been removed.
This does not affect your statutory rights.
Terms and Conditions
Please view our terms and conditions in full.